Frequently asked questions

In order to renew your lease you can contact one of your on-site park management team and they will help you to arrange the details. Please contact us 60 days before your lease ends to discuss renewal.

Your unit needs to be returned in the same condition as it was received. Once you have vacated the premises we conduct an inspection of the unit and once we are satisfied that everything is in order and your account is in good standing, the deposit will be returned.

New InoLeases offer a 30-day exit clause in your favour, for units up to 500m2 in size and a halfway exit clause in your favour for all our leases. Please discuss these options with our Business Development Managers before signing your lease.

If your business is growing and needs more space, that’s no problem. If we have something suitable, we’ll be happy to discuss upsizing your space.

If you need to move to a different part of town, or a different kind of space, we understand that this can happen. We’ll be happy to discuss terms for an alternative space in one of our parks.

If your unit is for sale, we would be happy to chat to you about buying your unit at a preferential rate.

Yes, all our parks have 24/7 security in place. Our security guards are trained to ensure our parks are fully secure at all times.

The signature Red Box guard houses at the entrance to all our parks are a symbol of our safety-first ethos. We’re committed to creating and maintaining an environment in all our parks where our clients, their staff and visitors feel totally safe at all times - day and night.

You can choose to pay on either the 1st or the 10th of the month as long as a debit order is in place. If there is no debit order in place, then your rent will be due on the 1st of each month.

Your rent must be paid every month on the agreed date and will increase every 12 months. The escalation percentage is agreed to, upfront, in your lease.

Your rental should be paid monthly via a debit order, which gives you peace of mind that it won’t be paid late. If for any reason your rent is late there is a penalty fee of 10% of the value of your rent plus interest fees (calculated at prime interest rate).

If your debit order includes recoverables that can fluctuate month to month, you can set a limit to your debit order. As an example you can set your debit order limit at no more that 20% above your rental cost.

No. Any commission payable is covered by inospace.

You are not allowed to store anything outside of your unit unless you are allocated yard space as part of your lease. We have StoreBox containers in many of our business parks that are available for rent should you need additional storage.

Parking bays will be assigned to your unit as part of your lease. Remember to speak to your Business Development Manager about this.

Yard space is only available to you if it has been agreed to upfront as part of your lease. If you require additional yard space at a later date, please speak to your Park Manager to discuss options and terms.

We do our best to ensure that all our parks have a park directory for outside identification.

We allow space for client signage for all units. We also provide unit numbering in the park. It is important that you adhere to the signage guidelines for the individual parks. Client signage can also be agreed to as part of your lease.

Most of our units will have their own electricity meters and you can manage your own requirements on a “pay-as-you-go” basis. If for any reason your unit doesn’t have a separate meter (for high power users) your rate is calculated from the sub-meter linked to your unit.

Water is charged to each unit as per your consumption. This is calculated off a meter reading or proportionate share. If you don’t have water in your unit, you won’t be charged for it.

This is unit specific. Majority of units are fitted with 3-phase power which is either controlled via a pre-paid meter or a smart meter. Should you require 3-phase power please speak to your Business Development Manager upfront, so they are aware of your needs.

Most of our units will have their own electricity meters and you can manage your own requirements on a “pay-as-you-go” basis. If for any reason your unit doesn’t have a separate meter (for high power users) your rate is calculated from the sub-meter linked to your unit.

Water is charged to each unit as per your consumption. This is calculated off a meter reading or proportionate share. If you don’t have water in your unit, you won’t be charged for it.

This is unit specific. Majority of units are fitted with 3-phase power which is either controlled via a pre-paid meter or a smart meter. Should you require 3-phase power please speak to your Business Development Manager upfront, so they are aware of your needs.

We offer a range of flexible storage solutions including self-storage StoreBox containers, traditional store rooms and bigger store spaces for business storage. Please ask your Business Development Manager or the Park Manager what is available at any specific park.

Our parks are fully secured 24/7 and you are able to access your storage unit as required.

None of our units include furniture. It is up to each client to furnish their unit as they see fit.

All locations that have access to fibre have been fully wired and are ready for you to connect from the day you move in. In areas where there is no fibre available, all the tech is already in place for you to activate when it becomes available. Our business hubs are fully kitted and include free Wi-Fi. We do not supply telephones in any of our units. It is up to each tenant to arrange their own telephone. Our reception area does not run a switchboard at the park and there is no VOIP system installed in the parks.

No, all external repairs and overall park maintenance are covered by inospace.

You will need to return the space in the exact same way as you received it. We suggest taking pictures before you move in so you have a reference on file.

If you refer a new client to inospace you will be rewarded with 10% of their first month’s rental (up to R10 000). In order to qualify for this make sure they mention your name when enquiring about the space. We also suggest that you send the name of the prospective client to your Park Manager.

As an inospace client you automatically have free access to any inospace business hub in the network. You can book your satellite office space by contacting the relevant Park Manager or Community Manager and they’ll make you feel at home wherever you are.

All our parks have a manned reception run by a Community Manager, for your convenience.

Our Community Managers are there to welcome your guests, provide information and interact with couriers and delivery people. They are part of the Park Manager’s team to assist with looking after clients and the overall maintenance of the park.

Each inospace park has a dedicated Park Manager who is your first port of call for all enquiries, requests, planning and maintenance issues. The Park Managers and their teams are there to ensure everything runs smoothly and optimally.

All meeting rooms need to be booked through the Park Manager or Community Manager on site. There is no fee for using the meetings rooms.

Yes the kitchen is there for our clients to use and enjoy. All kitchens have been equipped for your convenience. We ask you to treat this area with respect and ensure you clean up after yourself.

All smaller units will make use of the bathrooms provided throughout the parks. Some bigger units will have their own bathrooms in the individual units. We also employ a cleaning service to ensure the common area bathrooms remain clean and hygienic.

Access to the business hub can be arranged through your Park Manager.

You can move into the park once your deposit has been paid and in-line with the agreed move in date.

Our services are compatible with over 20 popular ecommerce platforms, including well-known ones such as Shopify, Magento, ecwid and WooCommerce, among others.

Most of our integrations are straightforward and user-friendly. With access to your system, we can guide you through the setup process, which is typically quite simple. However, if you're using a highly customized or custom-made system, it's probable that you're already working with a developer. In this case, we would need to communicate directly with them to coordinate the integration process.

To put it simply, our system integration works in two ways. Firstly, it automates the importation of orders: as soon as a customer places and pays for an order on your website, it gets imported into our system for fulfillment. After we've fulfilled the order, we send a notification back to your system to inform you that the order has been dispatched. Secondly, it synchronizes inventory data: this ensures that both our systems reflect accurate stock levels. For instance, if we receive a shipment of your inventory, this information gets updated on your website to make sure the new stock is available for purchase.

Absolutely! Our system is cloud-based, which means you can access it from any device with a web browser. We can provide multiple logins with varying user permissions, catering to your team's diverse access needs.

Indeed, we can. We have a straightforward integration with Amazon's Seller Central, allowing us to fulfil orders from Amazon along with your other selling channels. This way, we provide an alternative to Amazon FBA. Depending on certain seller performance metrics, you may even offer Prime listings on Amazon through Seller Fulfilled Prime (SFP), giving you more control over your customer experience, regardless of the channel you sell through.

No, we don't offer this service. Each parcel carrier provides a fixed insurance value for potential damage or loss of your products during transit. If such an incident occurs, we will manage the claims with the parcel carriers on your behalf. You would, however, need to supply specific product information to support these claims. We must clarify that we cannot accept any liability for lost or damaged parcels—although rare, this is an inherent risk of using parcel carrier services.

We value providing choices for both you and your customer. Therefore, we partner with most of the leading parcel carriers, including DPD Laser, The Courier Guy, Ram, Internet Express and SkyNet. If you have specific carrier preferences, please let us know, and we will do our best to accommodate your needs.

We require that you use our carrier accounts when availing of our fulfilment service. We strive to provide a wide range of options to ensure there's something that fits your needs. By consolidating all shipments through our accounts, we can offer all our clients a high-value shipping service, irrespective of their shipping volumes.

Regrettably, we only handle smaller-sized products. Typically, these are items that do not necessitate a two-person lift and weigh under 40kgs. Consider a large box as a general guide to the size of products we can manage.